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Solution

Secure customer & staff portals 

Self-service portals that give the right people the right access — and nothing more.

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Portals reduce phone calls and email chains by letting customers, partners or staff help themselves. We build them with strong authentication, organisation-level access control and auditability, because a portal is only useful if it is trusted.

What it helps with

  • Self-service for common requests
  • Strict separation between customers' data
  • Clear audit trails
  • Accessible on any device

Examples

The kind of work this covers.

Illustrative examples of the type of work — not descriptions of specific client projects.

  • Customer portals

    Track requests, documents and updates without chasing.

  • Staff and partner portals

    Secure access to the tools and information each role needs.

Engagement

How it typically runs.

  1. 01

    Define audiences, roles and data boundaries

    Agreed with you at the start, reviewed together as we go.

  2. 02

    Design accessible journeys

    Agreed with you at the start, reviewed together as we go.

  3. 03

    Build with security testing throughout

    Agreed with you at the start, reviewed together as we go.

  4. 04

    Launch, monitor and support

    Agreed with you at the start, reviewed together as we go.

How we work

From problem to platform.

The same approach on every engagement. It describes how we work, not a guarantee of particular outcomes or timescales.

  1. 01

    Discover

    We start by understanding the problem, the people affected and the constraints — before proposing anything. Workarounds and spreadsheets are where the real requirements hide.

  2. 02

    Design

    We shape the workflows, data and interfaces with the people who will use them, and agree a first release that delivers value early.

  3. 03

    Build

    We deliver working software in increments you can see, test and steer, with security, accessibility and maintainability built in from the start.

  4. 04

    Integrate

    We connect to the systems you already rely on, with clear ownership of data, monitoring and sensible handling of failures.

  5. 05

    Improve

    Once people depend on it, we measure, support and refine — so the software keeps fitting the way your organisation works.

Technologies we commonly work with: TypeScript, React, Next.js, Node.js, PostgreSQL, REST APIs, Webhooks, Docker, WebGL, Automated testing, CI/CD, Accessibility (WCAG 2.2).

Our standards

Built in, not bolted on.

Every piece of software we build — product or bespoke — is held to the same engineering standards.

  • Secure by design

    Least-privilege access, MFA for administrators, encrypted transport and audit trails — designed in from the first commit.

  • Accessible to everyone

    We build to WCAG 2.2 AA: keyboard and screen-reader friendly, readable contrast and respectful motion.

  • Integration-first

    Clear APIs, signed webhooks and careful data ownership, so new software fits the systems you already have.

  • Observable

    Health checks, error visibility and delivery tracking, so problems are noticed by us before your users.

  • Built to be maintained

    Typed, tested, documented code with migrations and runbooks — software that outlives its first release.

  • Careful with data

    Collect the minimum, keep it only as long as needed, and make access, export and deletion straightforward.

Other ways we help

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