Support
How can we help?
Choose the product or route that fits, and your request reaches the right people first time.
Product support
Support by product
For help with a product your organisation already uses.
- VultexOperations, fleet and compliance software for transport operators.Request Vultex support
- VelkiaA governed platform for AI-assisted work, in development.Request Velkia support
- Ashmere GPClear, accessible digital front doors for GP practices.Request Ashmere GP support
- Bespoke projectSupport for software we have built or integrated for your organisation.Request support
Other routes
Clients and everyone else
Client portal
Existing clients can follow project progress, messages and files in their private workspace. Access is by invitation only.
General enquiries
Questions about Ashmere, our products or working with us that aren’t about an existing system.
Help
Common questions
How do I get support?
If you are an existing client, the quickest route is usually your client portal workspace, where your project’s messages and files live. Otherwise, choose the product you need help with above and send us a support request — it goes straight to the right team.
How do I report a bug?
Send a support request for the relevant product and tell us what you were trying to do, what you expected to happen, what actually happened, and when. Screenshots help — but please check they don’t show patient details, passwords or other sensitive information first. If the bug looks like a security issue, please follow our vulnerability reporting process instead.
What should I not send through the website?
Please do not send patient-identifiable information, clinical records, passwords, API keys or other credentials through our website forms or by email. We will never ask for your password. If we need access to something to investigate a problem, we will agree a safe way to do it with you.
How does the client portal work?
The portal is invitation only. When we start working with your organisation, we invite the people who need access. You sign in with a single-use link sent to your email address — there is no password to remember. Each organisation’s workspace is kept separate. If you should have access but don’t, ask your organisation’s main contact or send us a support request.
Can other people see my support request?
No. Support requests and tickets are private to your organisation and our team. They are never published on this website. See our privacy notice for how we handle the information you send.
Something new to build?We are listening.
A short, structured request is enough to start a useful conversation — no account, no obligation.